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FAQ




What is Cardlimbo?
What are the advantages of Cardlimbo’s service?
How do I receive cash for my gift card voucher?
When will I receive cash for my gift card voucher?
Why do I have to send my gift card voucher to Cardlimbo?
What if I can’t see my retail store listed?
How do I buy a gift card from Cardlimbo?
How do I swap my Gift Card Voucher with Cardlimbo?
How do I donate my unwanted gift card voucher to a not-for-profit?
Does Cardlimbo use cookies and are these saved on my computer?
How does Cardlimbo ensure that every transaction is guaranteed?
What are the delivery costs?
What happens if I receive a gift card voucher with an incorrect value?
Does Cardlimbo sell information about me to other companies?
How should I send my gift card to you?
Who should I contact if I have a question?
Can I use any gift voucher I have to sell, buy, swap or donate at Cardlimbo?
What is the minimum gift card value I can sell or swap?
Can I split vouchers? Ie with a $200 voucher, can I donate $100 to charity and swap $100 for another voucher?
What happens if my cash/gift card doesn’t arrive?
How many retailers can I purchase gift card vouchers from ?
Where can I find a list of the most heavily discounted gift card vouchers?
Is there a customer service number I can call?
Are there any hidden costs in the process?
How can I verify my gift card voucher balance?
Can I choose Australia Registered Post or Express Post?
What if I don’t receive my gift card voucher after 5 business days?
Can I donate my gift card to a different charity via Cardlimbo?
What is the minimum gift card value I can donate?
Will I receive a receipt from the charity?

What is the minimum remaining validity period for a gift card voucher I want to sell or donate to Cardlimbo?

 

Q: What is Cardlimbo?
A: Cardlimbo is Australia’s first dedicated online marketplace for unwanted gift card vouchers. At Cardlimbo customers can buy gift card vouchers at a discount to retail value, sell gift card vouchers for cash and donate gift card vouchers to charity.

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Q: What are the advantages of Cardlimbo’s service?
A: With Cardlimbo, consumers can convert unwanted gift card vouchers into cash by way of an instant cash quote, buy gift card vouchers at a discounted price or donate the value of unwanted gift card vouchers to charity. Cardlimbo guarantees the balance and expiry date of all gift card vouchers sold.

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Q: How do I receive cash for my gift card voucher?
A: If you are after a quick and easy way to convert your gift card voucher into cash, the easiest way is to check out the “Sell” button. This will tell you how much Cardlimbo will pay for your gift card. Simply enter your gift card voucher's details and you will be presented with an instant cash quote. This option is only available for gift card vouchers from certain retailers and may change from time to time, based on the market and our discretion. If you accept the price offered by Cardlimbo, mail your gift card to the following address:

Cardlimbo
G.P.O. Box 7071
Hawthorn Victoria 3122

Once we receive your gift card voucher and after verifying its value and expiry date, we will transfer the agreed amount to your nominated bank account or, if you prefer, via cheque.

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Q: When will I receive cash for my gift card voucher?
A: You will receive cash for your gift card voucher within 5 days of Cardlimbo receiving the gift card voucher in the mail from you.

If the gift card voucher's value or expiry date do not match the details you provided us with at the time you sell the gift card voucher to Cardlimbo, Cardlimbo will attempt to make contact with you and will not transfer any money until any issues are resolved.

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Q: Why do I have to send my gift card voucher to Cardlimbo?
A: All gift cards listed on the Site are validated with the originating retailer to prevent fraud. This validation will occur once we have received the gift card voucher. Verification ensures that the value of the card is as stated by the Seller at the time of the listing. Cardlimbo verifies gift cards vouchers based on the information provided by the Seller at the time of listing.

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Q: What if I can’t see my retail store listed?
A: Cardlimbo will only buy and sell gift card vouchers for selected retailers, as listed on the website. You can suggest changes to us at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We reserve the right in our sole discretion to decline or agree to purchase any gift card at any time.

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Q: How do I buy a gift card from Cardlimbo?
A: To purchase a gift card, browse the Site for gift cards that you would like. When you find a gift card you are interested in, click on the “Buy” button to purchase. After you click the “Buy” button, you will be prompted to enter your details and credit card or PayPal account information. Once you enter your payment information and payment has been confirmed, Cardlimbo will mail the gift card voucher to the address provided by you within 5 business days. You will receive an email notification confirming your transaction.

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Q: How do I swap my Gift Card Voucher with Cardlimbo?
A: Cardlimbo does not currently offer a Swap facility, however, this facility will be introduced shortly.

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Q: How do I donate my unwanted gift card voucher to a not-for-profit?
A: You can donate your unwanted gift cards to our not-for-profit charity partners. Select the “Donate” option, select your preferred charity, enter the card details, confirm the transaction and mail the gift card voucher to the following address:

Cardlimbo
G.P.O. Box 7071
Hawthorn Victoria 3122

Cardlimbo will verify the validity of the card, and once sold, the proceeds of the sale less a $6 administration fee to cover Cardlimbo's transaction costs, will be donated to your selected Not-For-Profit charity partner. For example, if you donate a card with $100 of value on it, Cardlimbo will sell the gift card voucher at a rate determined by the number of valid days remaining on the card and the type of retail card. The card might sell, for instance, at $90 in 3 months time. Once sold, Cardlimbo will retain an administration fee of $6 and $86 will be donated to the charity.

Once your gift card voucher has been sold and the funds transferred to the charity on the terms agreed with the charity, the charity will issue you with a tax receipt for the amount donated, i.e. in the scenario above, a receipt of $86 would be issued. Consider that it may take many months before your gift card voucher is sold and the money made available to the charity.

If your gift card voucher has a balance of less than $30, your gift card voucher will be provided to our Charity Partner, Barnardos, who can use the gift card voucher to purchase items to support children facing neglect, e.g. clothes and blankets. Cardlimbo will verify the balance and expiry date on the card before providing to Barnardos. Cardlimbo retain an administration fee of $4 from Barnardos.

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Q: Does Cardlimbo use cookies and are these saved on my computer?
A: Cardlimbo Pty Ltd uses session cookies to improve the usability of the site. These cookies are anonymous and are stored on your computer’s hard drive to track your journey through our site. These cookies are in no way linked to personally identifiable information.

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Q: How does Cardlimbo ensure that every transaction is guaranteed?
A: Cardlimbo Pty Ltd verifies every gift card voucher purchased directly with the retailer before buying or selling any gift card voucher.

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Q: What are the delivery costs?
A: There is no charge for using Australia Post Standard Delivery to deliver your gift card voucher to you. You also have the option to nominate Registered Post at an additional cost.

Customers have the option of making payment via Paypal or credit card (Master card of Visa) at no cost.

We reserve the right, in our sole discretion and with no previous notice, to modify such fees, commissions, and others features and services associated with them on an ongoing basis without liability to you.

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Q: What happens if I receive a gift card voucher with an incorrect value?
A: If you receive a faulty or damaged product, please contact us with your specific problem and we will get back to you as soon as possible.
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

You have up to thirty (30) days from the day of purchase to contact us with any problems. A member of our customer service team will respond with instructions on how to proceed.

Please check our Refund policy.

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Q: Does Cardlimbo sell information about me to other companies?
A: Cardlimbo Pty Ltd does not sell, rent or release information gathered on our website to any individuals, companies or groups. Any information we gather is used for Cardlimbo Pty Ltd's own purposes. All private information will remain confidential even if your account becomes inactive, if you decide to terminate your account or cease to do business with us.

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Q: How should I send my gift card voucher to you?
A: Cardlimbo Pty Ltd recommends that you send gift card voucher to us via Registered Post. That way we can both ensure that the gift card voucher reaches its destination.

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Q: Who should I contact if I have a question?
A: If your question has not been answered by the FAQ’s or you would like more information about Cardlimbo Pty Ltd’s products and services, please send us an email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Q: Can I use any gift voucher I have to sell, buy or donate at Cardlimbo?
A: Cardlimbo sells, buys and donates a select range of gift cards (from over 60 leading retailers as at March 2010). Visit the Cardlimbo.com.au website for the full list of gift card vouchers. If a gift card voucher you want to buy, sell or donate is not available, email your suggestion to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Q: What is the minimum gift card value I can sell?
A: Cardlimbo will buy gift card vouchers with a value of between $30 and $200.

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Q: Can I split  a gift card voucher, for example, with a $200 voucher, can I donate $100 to charity and swap $100 for another voucher?
A: You cannot presently split gift card vouchers.

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Q: What happens if my cash/gift card doesn’t arrive?
A: If your gift card voucher or cash does not arrive within the specified time frame, please contact Cardlimbo on:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Q: How many retailers can I purchase gift card vouchers from ?
A: Cardlimbo presently accepts sales, purchases and donations from over 60 leading retailers across Australia.

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Q: Where can I find a list of the most heavily discounted gift card vouchers?
A: You can select the Buy tab and search for gift card vouchers via discount value. You can also scroll through the “Hot Deals” banner on the Home page.

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Q: Is there a customer service number I can call?
A: Yes, there is a customer service number you can call if you experience any problems with our service. Please contact Cardlimbo Customer Service on +61 3 9939 9939.

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Q: Are there any hidden costs in the process?
A: All costs are clearly displayed at the time of the transaction.

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Q: How can I verify my gift card voucher balance?
A: Many gift card vouchers will display at the back of the card a website or phone number where you can enquire about your gift card voucher balance. If the gift card voucher doesn’t show any information to enquire about the balance, you may be able to use the customer service number that is given on the merchant’s website. You may also be able to visit the merchant’s store and have your gift card voucher checked with a customer service representative.

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Q: Can I choose Australia Registered Post?
A: Yes, but it will have an additional cost.

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Q: What if I don’t receive my gift card voucher after 5 business days?
A: If your gift card voucher or cash does not arrive within the specified time frame, please contact Cardlimbo oat:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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Q: Can I donate my gift card to a different charity via Cardlimbo?
A: No, you can only donate the value of your gift card voucher to the charity or charities available on Cardlimbo’s Donation site.

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Q: What is the minimum gift card value I can donate?
A: Cardlimbo will accept donations for gift card vouchers of any value. Gift cards with a value of $30 and over will be listed on our Sell site and the proceeds of the sale less an administration fee of $6 will be donated to the selected charity. Gift cards with a value of less than $30 will be mailed directly to the selected charity less an administration fee of $4.

There is no limit to the maximum value of gift card vouchers donated.

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Q: Will I receive a receipt from the charity?
A: Yes, you will receive a receipt from your selected charity for donated gift card vouchers with over $30 remaining balance, once your gift card voucher has been sold via our website and after the proceeds have been transferred to your selected charity (on a basis agreed with the charity). The value generated by the sale of the gift card voucher you donate will vary by the retailer type and remaining validity period. Your selected charity will provide you with a tax receipt for the value of the funds transferred to the Charity.

People donating gift card vouchers with less than $30 remaining balance will not be issued with a tax receipt. This is because these gift card vouchers are not converted to cash but used by the charity to buy goods and services that help support the charity.

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Q: What is the minimum remaining validity period for a gift card voucher I want to sell or donate to Cardlimbo?
A: Cardlimbo will accept gift card vouchers with a minimum remaining validity period of between 3 months and 6 months, depending on the type of gift card voucher retailer. Cardlimbo may change, in its sole discretion, the remaining validity periods for gift card vouchers that it is prepared to buy or accept donations for.

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